What's New

To help you identify recurring payments that fail due to missing reference tokens, you can now query on credit card tokens in ad-hoc queries. This enhancement is especially helpful for those of you who process payments through Blackbaud Payment Terminal™.

To protect sensitive payment info for recurring gifts and memberships, the Blackbaud Payment Service securely stores card details in its vault and replaces them with reference tokens in Altru. Payments that are missing reference tokens will fail to process.

To identify revenue records that are missing credit card tokens:

1. From Analysis, Information Library, add or edit an ad-hoc query.

2. Under Browse for fields in, select Revenue.

3. Under Select fields, expand the Credit card node and select Credit card token.

4. Add the field to your query criteria or results as needed.

For example, if recurring memberships were incorrectly purchased through a Payment Terminal device, create a query to identify and resolve them. For more information, see How can I find recurring memberships that were processed by an Altru Payment Terminal? or How do I identify recurring memberships that do not have a credit card token? in Knowledgebase.