Direct Debit Returns

When an account holder disputes a previously approved direct debit transaction, or the bank cannot authorize a direct debit transaction due to insufficient funds or a closed account, the bank issues a direct debit return. Blackbaud Merchant Services automatically refunds returned direct debit transactions to the account holder.

At times, account holders may dispute the validity of transactions with the bank. When this occurs, your account may receive a request for a direct debit return.

From Transactions, under Direct debit returns, you can view these transactions and manage any direct debit returns that require input from your organization, such as any collateral to determine the validity of a disputed transaction.

For more information, see Debit Return Reasons.