Lock and Unlock Accounts

When a user's account is locked or disabled, the user is prevented from signing in. This occurs whenever:

  • a user has six consecutive failed login attempts.

  • the employe or student is withdrawn.

  • the user is marked as deceased.

  • a platform manager manually disables the user's account.

  • the user doesn't have a Blackbaud ID

Depending on the cause for the lockout, the account may be unlocked in several ways.

  • The user can wait 30 minutes and the system will unlock the account automatically. The user can then login using their existing credentials.

  • A platform manager can manually (un)lock the account through the user's profile.

  • A platform manager can invite the user to Blackbaud ID

If a platform manager has manually disabled an account, only the platform manager manually can enable it.

The status changes appear in the user’s Login history.

List managers should use the Disabled column and filter on the User list to review which accounts have been disabled, locked, or inactivated.

  1. Select Core.

  2. Select People finder.

  3. In the Type a name field, enter and select the name of the individual you want to work with. The selected individual's profile page appears.

  4. Select Access. See access.

  5. In the Log in Information box, locate the Disabled/Locked option, and select Yes. To unlock the account, select No in the Disabled/Locked option.

Note: When an account is disabled, an "i" icon appears in Sign In Information. Hover your cursor over the "i" to see when the account was disabled and by whom.