AddressFinder (National Change of Address)

You can purchase AddressFinder (NCOA) services to ensure that information about your accounts is up to date so that you save money when you send mailings. AddressFinder (NCOA) services are included in all Starter (1 run/year), Essentials (2 runs/year) and Pro (4 runs/year) packages.

United States clients can also schedule a time for the update to run. After the results are downloaded, the Address, City, State, and Postal Code fields for relevant constituents are updated. User-defined fields on each persona are also updated to reflect the date and details of the update. A journal entry is also added to your organization's account; it includes an attachment that you can provide to the United States Postal Service to help qualify for discounts on your bulk postage.

Video: To learn more about AddressFinder (NCOA), watch the eTapestry AddressFinder video.

Canadian clients currently use a less automated process. For details, refer to Canadian AddressFinder (NCOA).

Warning: If you track multiple constituents with a single account, the joint account may not be updated by this process. If an account uses a nickname that differs from the constituent's name in the NCOA® database, the address is not updated. Only users with admin rights can run the AddressFinder (NCOA) service.

Do not send mail to deceased accounts, accounts with bad addresses, or to accounts that have requested to not receive mail or solicitations. We recommend you create a "Do Not Mail" query to identify accounts that should not receive mail. Then, create a "Clean Mailing List" compound query that includes accounts that should receive mail, but excludes the accounts that should not receive it. You can then use this "Clean Mailing List" query to send mail. You can also use it as the starting criteria for other queries to further define mailing lists. For more information, refer to Create a "Do Not Mail" query and Compound Queries.