Award Response

Award response allows Parents to accept, decline, or appeal their financial aid award electronically. Once your school has sent out your Award letters to Parents, they will be able to add an Award response which can be viewed and edited by an Admin. To learn more about creating Award letters, see Award letters and templates.

School users can turn on Award response in their General School Settings. They simply need to select Yes for Show award response. By default, Award response will be turned off. Once Award response is turned on, when a school sends out their Award Letters, parents will have the option to submit their response to the Award from the Blackbaud Financial Aid Management parent portal. Once you select Yes for Show award response, you will have the option to Include appeal option. This allows you to control if parents have the ability to appeal their awards.

Parents will need to log in to the Blackbaud Financial Aid Management parent portal in order to view their Award letter and submit an Award response. On the My Applications page, they'll select the link under Communication for the appropriate application. Once they select an Award Letter to view, they can use Accept, Decline, or Appeal to submit a response to the Award. If Decline or Appeal is selected, they have a text box available to provide any additional details about why they are declining or appealing the Award.

Once a parent has submitted their Award response, school users can view and/or edit their response from the Family detail page. Under Families, select Manage Families and from the available list, select the family name. This will open up the Family detail page. From here, you can view any Award and Denial letters that have been sent to the family as well as any Award responses. Select Edit to edit the family's Award response.

The Award Letter Report provides the most recent Award Letter information including Award Responses. This report can be exported to Excel. To learn more about Reports, see Reports.