Preparing your agent workstations

Below is some information for you to review to ensure your student workstations are ready for using Blackbaud Guided Fundraising.

Web browser

The workstations your agents use should have the most up-to-date version of one of the following supported web browsers (on a desktop or laptop computer using a Windows or Mac operating system):

  • Chrome

  • Firefox

Headsets

Agents will place phone calls through the Blackbaud Guided Fundraising application. The phone calls happen directly through the computer’s web browser. Agents should have headsets connected to the computer to facilitate phone calling. You can use any type of headset that is compatible with the computers. The following types of headsets have been tested and are compatible with the dialing technology used for Blackbaud Guided Fundraising, so long as they are supported by your computers:

  • USB headsets

  • Bluetooth headsets

  • Earbuds and other headsets that connect using the headphone jack

Internet Access

Blackbaud Guided Fundraising is a web-based fundraising solution that enables agents to communicate directly with prospects through multiple channels. To accomplish this, the agents’ workstations need to be able to access certain websites for the tool to work. Test this by going out to the following websites on each of the agent workstations.

If you see any type of content on each website, that confirms that the workstation should have appropriate access.

Whitelisting based on domain (preferred)

If any of the websites are not accessible from agent workstations, ask your IT team to allow access to the above domains.

Whitelisting based on IP address

If your IT team cannot enable access based on the domains above, they may need to whitelist outbound and inbound access based on IP addresses. Whitelisting based on domain name is preferred, but you can whitelist outbound and inbound access for the following IP addresses if whitelisting by domain is not possible.

  • Blackbaud Guided Fundraising

    • 216.17.94.216

    • 64.18.206.170

  • Plivo (phone calls)

  • Stripe (payment processing)

    • 13.112.224.240

    • 13.115.13.148

    • 13.210.129.177

    • 13.210.176.167

    • 13.228.126.182

    • 13.228.224.121

    • 13.230.11.13

    • 13.230.90.110

    • 13.55.153.188

    • 13.55.5.15

    • 13.56.126.253

    • 13.56.173.200

    • 13.56.173.232

    • 13.57.108.134

    • 13.57.155.157

    • 13.57.156.206

    • 13.57.157.116

    • 13.57.90.254

    • 13.57.98.27

    • 18.194.147.12

    • 18.195.120.229

    • 18.195.125.165

    • 34.200.27.109

    • 34.200.47.89

    • 34.202.153.183

    • 34.204.109.15

    • 34.210.220.111

    • 34.213.149.138

    • 34.214.229.69

    • 34.223.201.215

    • 34.237.201.68

    • 34.237.253.141

    • 34.238.187.115

    • 34.239.14.72

    • 34.240.123.193

    • 34.241.202.139

    • 34.241.54.72

    • 34.241.59.225

    • 34.250.29.31

    • 34.250.89.120

    • 35.156.131.6

    • 35.156.194.238

    • 35.157.227.67

    • 35.158.254.198

    • 35.163.82.19

    • 35.164.105.206

    • 35.164.124.216

    • 50.16.2.231

    • 50.18.212.157

    • 50.18.212.223

    • 50.18.219.232

    • 52.1.23.197

    • 52.196.53.105

    • 52.196.95.231

    • 52.204.6.233

    • 52.205.132.193

    • 52.211.198.11

    • 52.212.99.37

    • 52.213.35.125

    • 52.22.83.139

    • 52.220.44.249

    • 52.25.214.31

    • 52.26.11.205

    • 52.26.132.102

    • 52.26.14.11

    • 52.36.167.221

    • 52.53.133.6

    • 52.54.150.82

    • 52.57.221.37

    • 52.59.173.230

    • 52.62.14.35

    • 52.62.203.73

    • 52.63.106.9

    • 52.63.119.77

    • 52.65.161.237

    • 52.73.161.98

    • 52.74.114.251

    • 52.74.98.83

    • 52.76.14.176

    • 52.76.156.251

    • 52.76.174.156

    • 52.77.80.43

    • 52.8.19.58

    • 52.8.8.189

    • 54.149.153.72

    • 54.152.36.104

    • 54.183.95.195

    • 54.187.182.230

    • 54.187.199.38

    • 54.187.208.163

    • 54.238.140.239

    • 54.65.115.204

    • 54.65.97.98

    • 54.67.48.128

    • 54.67.52.245

    • 54.68.165.206

    • 54.68.183.151

    • 107.23.48.182

    • 107.23.48.232

  • Webex (screen sharing for support)