Issues with the Map or Location Filters?

To plot constituents on the map or for a list's Location filters, Microsoft Bing matches their primary addresses to geographic coordinates, like latitude and longitude. If Bing can't confidently plot an address due to partial, ambiguous, or incorrect information, it plots the constituent based on the details it can match. If a constituent appears somewhere you don't expect, such as if their pin appears in Kansas despite them living elsewhere in the United States, check their address for incomplete or incorrect information. For example:

  • If a street address is ambiguous, such as "128 Main Street" in a town that includes both 128 North Main Street and 128 South Main Street, Bing plots the constituent based on their post code.

  • If Bing can't confidently match the street address or post code, it plots the constituent in the middle of their country, such as Kansas for those in the United States.

Tip: To help keep your contact information up-to-date, use Address Finder for the most current addresses from the United States Postal Service (USPS) National Change of Address (NCOA). For more information, see Address Finder.