Note: Currently, this feature is only available to participants of our Early Adopter Program (EAP).
Complete cover enables your organization to process payments through online forms in Raiser's Edge NXT without paying fees. It applies to one-time payments from credit cards and is the default option on all donation forms.
When you enable Complete cover for one of your forms, Blackbaud will pay all payment processing fees for one-time payments on that form.
To help offset that cost, Blackbaud requests that donors make a voluntary contribution during the payment checkout for the form. It's completely voluntary and Blackbaud will pay the processing fees regardless of whether a contribution is made with the gift.
Blackbaud pays processing fees for one-time payments with credit cards, even if the donor doesn't choose to voluntarily contribute an extra amount to cover these fees. You will continue to assume responsibility for fees on any forms where you've disabled the option.
A summary in donation forms provides the estimated dollar amount saved with Complete cover.
To review the estimated amount your organization saved with Complete cover, navigate to where you use it.
For donation forms, go to Tools, Donation form designer and review the summary at the top of the page.
For registration forms, open an event record and review the information under Online registration forms.