Guest Matching

Because events can only include a constituent's record once, when participants register guests online for events, Raiser's Edge NXT checks whether the guests are already event participants. If they are, their records are updated depending on their current statuses. For example, if a company purchases a ticket for a person who’s already registered, Raiser's Edge NXT creates a named guest record for them in the company’s party.

To resolve situations where a participant is a constituent and named guest for an event, you can sort the participant list by name and then follow up with the hosts to learn how they want to apply the extra registrations, such as toward other participants or as donations.

Note: To match guests to existing constituent records, you must configure registration forms to check for matches. For more information, see Constituent Matching for Participant Records.

Note: Named guests don't create constituent records in your database.

When a guest from an online registration is already a participant, Raiser's Edge NXT bases updates on their existing record.

If the guest is already a participant (and not a host or guest of another participant), but isn’t marked as Attending, their existing record updates to show they’re a guest of the host participant who registered them through the form. Also, their RSVP status changes to Attending.

Before: Wendy is a participant without an RSVP status.

Next: Zack registers Wendy as a guest.

After: Wendy shows as Zack's attending guest.

If the guest is already a participant (and not a host or guest of another participant), and is marked as Attending, their existing record updates to show they’re a guest of the host participant who registered them through the form. To help you identify that the guest was already marked as attending (and likely already paid), they also show as a named guest in the host participant’s party.

Before: Lina is an attending participant.

Next: Robert registers Lina as a guest.

After: Lina shows as Robert's guest and as a named guest in his party.

If the guest is already a participant and the host of another participant, they also show as a named guest of the host participant who registered them through the form.

Before: John is the host of Kristy.

Next: Julian registers John as a guest.

After: John still shows as the host of Kristy, and also a named guest of Julian.

If the guest is already a participant and the guest of another participant, they also show as a named guest of the host participant who registered them through the form.

Before: Gary is the guest of Harry.

Next: Gustav also registers Gary as a guest.

After: Gary still shows as Harry's guest, and also a named guest of Gustav.

If the guest is already a participant and the guest of another participant, they show as the host of their guest and as a named guest of the original host participant.

Before: Gary is the guest of Harry.

Next: Gary registers Jerry as his guest.

After: Gary shows as the host of Jerry and as a named guest of Harry.