Many credit cards are canceled and reissued every year causing a significant number of sustaining gifts to lapse. The Credit Card Updater service automatically receives updates to the expiration date, card type, and card number of cards that have been renewed or replaced.
Note: Only credit cards issued by banks participating in the service can be updated. For more information, see Blackbaud Merchant Services.
The Credit Card Updater service is a paid subscription that is only available for recurring gifts that are processed through Blackbaud Merchant Services (BBMS). Contact Client Care or your account manager to enable the service.
Two interactions can be logged as a result of credit card updates:
Sustaining Gift CCU Update Received - Recorded when a card's information has been updated. This interaction shows the old and new credit card information so you can see what was changed: Card Number, Expiration Date, and Card Type
Sustaining Gift CCU Response - Recorded when updated card information is not available for a card that is no longer valid, but there is an “actionable” error response regarding that card. The two possible responses are “contact cardholder” and “account closed.”
Sustainer Migration: Gift migrated with CCU Update - Recorded when gifts that use the Credit Card Updater are migrated to Blackbaud Merchant Services (BBMS)
Sustainer Migration: Gift migrated without CCU Update - Recorded when gifts that don't use the Credit Card Updater are migrated to Blackbaud Merchant Services (BBMS)
When a credit card is updated, the following fields are updated depending on what was changed (the card expiration date, the card number, or the card type):
Constituent360 Profile Tab - The Card Expiration Date field
Constituent360 Transactions Tab - The last four digits of the card and the expiration date, in the Account Information column of the Sustaining Gifts section
Constituent360 Transactions Tab - The last four digits of the card, the expiration date, and the card type, in the Amount column of the Transaction History section
Constituent360 Interactions Tab - A Sustaining Gift CCU Update Received or Sustaining Gift CCU Response interaction displays
Sustaining Gift Details Page - The last four digits of the card and the expiration date, in the Billing section
Sustaining Gift Details Page - The last four digits of the card and the expiration date, in the Payment Information section