Regain Admin Access to your Facebook App

Facebook integration with TeamRaiser requires Administrator access to a Facebook app. If possible, contact the current admin of your organization's Facebook app to add you as an app admin to avoid the steps below. If you can't access your organization's app due to lost credentials or change in staff, follow these steps. After you've submitted the documentation, the process may take up to a week for a response from Facebook.

Note: Facebook doesn't allow fake accounts to be administrators. Use your real individual account and your organization's real Facebook account. Accounts created just for the purpose of managing your org's account are rejected.

  1. Find your App ID

  2. Create a Business Manager Account

  3. Create a Developers Account

  4. Complete Lost App Access Form

Step 1: Find your Facebook App ID

You need your organization's Facebook App ID number for the last step in this process.

The easiest way to find it is to open Luminate Online, then go to TeamRaiser> Facebook Integrations.

If you don't see your app ID there, then try the following approach.

  1. On a desktop (not mobile device), open your organization's website, and select Login with Facebook to open a small window. If you're already signed in and no dialog pops up, use an incognito or private browser window, then navigate to your website and select the button to open the dialog.

  2. Your App ID is the approximately 15-digit number following client_id=. In the above example, the App ID is 123456789123456.

    Tip: If you have trouble identifying the App ID (also called client_id), select and copy the entire web address. Open a notepad or document program, and paste the address so that you can see it. The URL will look similar to this: https://www.facebook.com/v2.x/dialog/oauth?state=BySIXrj4Xwkf2LvENBxyJj5sdwU&scope=public_profile%2Cemail&_*client_id=123456789123456*_&locale=en_US&response_type=code&display=popup. Your App ID is the number after client_id=.

Step 2: Create a Business Manager Account

A Business Manager account enables you to receive support for issues with your page. Your page needs a Business Manager account before you can see the Lost App Access form in Step 4: Complete the Lost App Access Form.

If you don't already have an existing Business Manager account, follow the steps below.

  1. While logged into your personal Facebook account, go to https://business.facebook.com/

  2. In the upper-right, select Create Account.

  3. Enter the Business Name, Your Name, and Email.

  4. Select Next.

  5. Complete the fields and select Submit.

For more information, see Create a Business Manager.

Step 3: Create a "Facebook for Developers" Account

If you don't have access to the Facebook for Developers account that created your organization's existing app, open your own Facebook for Developers account.

  1. Open the Facebook for Developers page.

  2. Select Log In in the upper-right corner.

  3. Select Create a New Account.

  4. Complete the process.

Step 4: Complete the Lost App Access Form

Complete the "My business has lost access to our app" form here: https://www.facebook.com/help/contact/1838825039720902

Tip: To access this form, you must be logged into Facebook and be an admin for a Business Manager account.

  • All fields are mandatory

  • You can find Business ID by looking in the address bar after going to https://business.facebook.com/

  • You can enter "Not sure" for current admin and current admin's original relationship to app

  • Uploading a government-issued ID is mandatory

  • Examples of this form are shown below: