Blackbaud Merchant Services for New Users

If you are a new employee at an organization that has been using Blackbaud Payment Service and Blackbaud Merchant Services, this is for you!

Get acquainted with your existing Blackbaud Merchant Services configurations, gain an understanding of the capabilities of Blackbaud Merchant Services, and know where to turn for training, support, and ongoing success.

Blackbaud Payment Service is a Payment Card Industry Data Security Standards (PCI DSS) compliant vault for storing and processing credit cards. Blackbaud solutions use Blackbaud Payment Service to:

  • Securely store sensitive credit card, bank account, and merchant account information.

  • Replace credit card numbers with reference tokens in your database.

Note: To connect with payment gateways — such as Blackbaud Merchant Services or a third party gateway — you need Blackbaud Payment Service.

Blackbaud Merchant Services is Blackbaud’s end-to-end payment processing solution. It's both a credit card gateway and processor that handles international transactions by supporting currencies for US, Canadian, and Australian dollars, British pounds, and Euros.

With Blackbaud Merchant Services, you can:

  • Easily process credit cards, direct debits, and mobile digital wallets like Apple Pay and PayPal.

  • Receive daily disbursements if processing US, Canadian, and Australian dollars.

  • View bank deposits and detailed transaction reports for easy reconciliation.

  • Minimize declined transactions and keep recurring credit card data current with Credit Card Updater.

  • Process payments on the go with Blackbaud MobilePay Terminal™.

  • Protect your organization and your constituents from card fraud with Fraud Management.

  • Reduce costs by allowing your donors or Blackbaud to cover the processing fees.

Training: To learn more about Blackbaud Merchant Services, complete the free Blackbaud Merchant Services Learning Path from Blackbaud University.

The Blackbaud Merchant Services Web Portal uses Blackbaud ID for easier access with more security. From the portal, you can view transactions, run reports, and verify your settings.

  1. Log into Blackbaud.com with Blackbaud ID. For more information about Blackbaud ID, see our Frequently Asked Questions.

  2. Select Merchant Services from the main menu.

There are three requirements to process payments with Blackbaud Merchant Services.

1 — Merchant accounts

Blackbaud Merchant Services uses merchant accounts to receive and hold funds from your supporters. After Blackbaud Merchant Services receives funds from the card holder’s bank, it deposits them into your merchant account. The funds then transfer to your bank account, known as a disbursement or payout.

Organization admins can create, view, edit and delete merchant accounts by logging into Blackbaud.com and navigating to Admin, Settings, Merchant accounts.

2 — Account configurations

Each Blackbaud Merchant Services account is configured for credit card types, process mode (live or test), and fraud settings.

To view your existing account configurations or create a new one, log into the Blackbaud Merchant Services Web Portal. From Control Panel, Settings, expand Account configurations.

For more information, see Account Configurations.

3 — Connect your account to your Blackbaud solutions

To handle payments with your Blackbaud solutions, you need to provide your Blackbaud Payment Service and Blackbaud Merchant Services information.

For more information, refer to Help for your Blackbaud solution.

Use Blackbaud MobilePay Terminal, to process credit card payments anywhere, anytime. Whether you’re at an off-site event or away from the office, all you need is a wireless or data connection and a payment terminal.

To order a device and get started, see Get started.

The reports available in the Blackbaud Merchant Services Web Portal help you keep track of activity within your account, reconcile disbursements to your bank, and compare transactions across Blackbaud solutions. Use our pre-formatted reports to assist with internal reconciliation workflows and financial auditing.

For more information about reconciling your disbursements, see the available Reports.

Review Help for a full overview of concepts, features, how-tos, and best practices. You can also search for something specific. Use these help documentation search tips to improve your results.

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