Frequently Asked Questions

The application process for individuals and those applying on behalf of an organization is the same for both cash and in-kind grant programs. The main difference is the information that is requested. For instance, an in-kind grant programs will prompt you to select the in-kind items you wish to request rather than a specific monetary amount.

Due to requirements when processing payments, only those special characters listed below are allowed in the Designation field.

! “ # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } ~

Uppercase (A - Z), lowercase letters (a - z), spaces, and numbers (0 - 9) are also allowed.

This screen will appear if the program benefits only nonprofit organizations and charities. Because of this, you must add your organization to your account in the Applicant Portal before starting the application.

You will search for your organization using its government tax identification number, name, or country in the Select Your Organization screen. It is important to remember that we use the information on file with the various government agencies that register charities around the world when searching. This means that the information we have may not exactly match how you refer to your organization.

Here are a few tips to help you optimize your search:

• Search by the government tax identification number (i.e., the government issued ID used to uniquely identify the charity). Examples include EIN, Tax ID, VAT, BN, or PAN Number.

• Check for abbreviations. For example, try "Co" instead of "County".

• Check spelling and concatenations. For example, use "FoodBack" instead of "Food Bank".

• Do not use common words and punctuation. Remove words like "a" and "the" as well as punctuation like periods, commas, and dashes.

• Do not use suffixes. For example, use "bird" and not "birds" or "walk" and not "walked".

When the program is closed, the following applies:

• New applications cannot be started in the Applicant Portal.

• For existing Draft applications (i.e., unsubmitted applications), its forms cannot be edited or submitted.

• For submitted applications with additional forms, these forms can be edited and submitted.

• For submitted applications with a form that was sent back for revision (i.e., revision request), the form can be edited and resubmitted. This applies to the Request Form and any additional forms.

When the program is open, you can take the following actions on the Request Form (i.e., default form of the application):

• New applications can be created and submitted.

• Existing draft applications can be edited and submitted.

• The form can be sent back to the Applicant for revision and then edited and resubmitted.

If you have been asked to complete additional forms as part of the application process, the following actions can be taken:

• Additional forms can sent to the Applicant and then edited and submitted.

• Forms can be sent back to the Applicant for revision and then edited and resubmitted.

• Pending - Payment created in the system and available for processing and disbursement.

• Scheduled - Payment is part of an open or reviewed batch.

• Processing - Payment is part of a batch sent to processing.

• Outstanding - Payment is included in a disbursement in the YourCause Processing Tool.

• Cleared - Payment has cleared the bank.

• Voided - Payment was voided in the YourCause Processing Tool or by the client.

Note: A batch is a group of payments that are being processed at the same time. This is used when organizations are awarding multiple grants at a time, allowing them to disburse funds quickly and efficiently.

The following languages are supported:

• Catalan

• Chinese (Simplified)

• Chinese (Traditional)

• Czech

• Danish

• Dutch (Netherlands)

• English (American)

• English (British)

• English (Canadian)

• French (Canada)

• French (France)

• German

• Greek

• Hindi

• Hungarian

• Italian

• Japanese

• Korean

• Malay (Malaysia)

• Polish

• Portuguese (Brazil)

• Portuguese (Portugal)

• Romanian (Romania)

• Russian

• Spanish (Mexico)

• Spanish (Spain)

• Swedish (Sweden)

• Turkish

• Ukrainian

• Welsh (United Kingdom)

The following currencies are supported:

• AED (UAE Dirham)

• AFN (Afghani)

• ALL (Lek)

• AMD (Armenian Dram)

• ARS (Argentine Peso)

• AUD (Australian Dollar)

• AZN (Azerbaijanian Manat)

• BAM (Convertible Mark)

• BDT (Taka)

• BGN (Bulgarian Lev)

• BHD (Bahraini Dinar)

• BND (Brunei Dollar)

• BOB (Boliviano)

• BRL (Brazilian Real)

• BWP (Pula)

• BZD (Belize Dollar)

• CAD (Canadian Dollar)

• CDF (Congolese Franc)

• CHF (Swiss Franc)

• CLP (Chilean Peso)

• CNY (Yuan Renminbi)

• COP (Colombian Peso)

• CRC (Costa Rican Colon)

• CZK (Czech Koruna)

• DKK (Danish Krone)

• DOP (Dominican Peso)

• DZD (Algerian Dinar)

• EGP (Egyptian Pound)

• ERN (Nakfa)

• ETB (Ethiopian Birr)

• EUR (Euro)

• GBP (Pound Sterling)

• GEL (Lari)

• GTQ (Quetzal)

• HKD (Hong Kong Dollar)

• HNL (Lempira)

• HRK (Kuna)

• HUF (Forint)

• IDR (Rupiah)

• ILS (New Israeli Sheqel)

• INR (Indian Rupee)

• IQD (Iraqi Dinar)

• IRR (Iranian Rial)

• ISK (Iceland Krona)

• JMD (Jamaican Dollar)

• JOD (Jordanian Dinar)

• JPY (Yen)

• KES (Kenyan Shilling)

• KHR (Riel)

• KRW (Won)

• KWD (Kuwaiti Dinar)

• KZT (Tenge)

• LBP (Lebanese Pound)

• LKR (Sri Lanka Rupee)

• LYD (Libyan Dinar)

• MAD (Moroccan Dirham)

• MDL (Moldovan Leu)

• MKD (Denar)

• MMK (Kyat)

• MOP (Pataca)

• MXN (Mexican Peso)

• MYR (Malaysian Ringgit)

• NGN (Naira)

• NIO (Cordoba Oro)

• NOK (Norwegian Krone)

• NPR (Nepalese Rupee)

• NZD (New Zealand Dollar)

• OMR (Rial Omani)

• PAB (Balboa)

• PEN (Nuevo Sol)

• PHP (Philippine Peso)

• PKR (Pakistan Rupee)

• PLN (Zloty)

• PYG (Guarani)

• QAR (Qatari Rial)

• RON (Romanian Leu)

• RSD (Serbian Dinar)

• RUB (Russian Ruble)

• RWF (Rwanda Franc)

• SAR (Saudi Riyal)

• SEK (Swedish Krona)

• SGD (Singapore Dollar)

• SOS (Somali Shilling)

• SYP (Syrian Pound)

• THB (Baht)

• TND (Tunisian Dinar)

• TRY (Turkish Lira)

• TTD (Trinidad and Tobago Dollar)

• TWD (New Taiwan Dollar)

• UAH (Hryvnia)

• USD (US Dollar)

• UYU (Peso Uruguayo)

• UZS (Uzbekistan Sum)

• VES (Sovereign Bolivar)

• VND (Dong)

• XAF (CFA Franc BEAC)

• XOF (CFA Franc BCEAO)

• YER (Yemeni Rial)

• ZAR (Rand)